Frequently Asked Questions

General

What is Beesigned?
BeeSigned is an electronic signature and digital document application that allows users to send and sign documents electronically.
What is an electronic signature?
An electronic signature (e-signature) is a simple, easy and legal way to get consent or approval on documents or forms online or on an electronic device. This type of signature provides the same legal standing as a handwritten signature (subject to various laws).
What are electronic signatures used for?

E-signatures are used both personally and commercially in contracts and agreements, forms and orders, and much more. There are only a small number of documents which cannot be signed electronically such as court documents.

What if the person I send a form to doesn’t have a touchscreen?

They can e-sign with a mouse or type their name in the signature field.

Templates

How do I upload a document?

You can use the ‘Self Upload’ feature to add documents from your computer. You can add signature, text, date and check box fields to have them completed online.

Can you delete a template?

Whilst templates can be archived, they cannot be permanently deleted. This is because the form or document may have already been sent to be signed and is kept in the system as a point of reference.

How do you make amendments to a template?
Select the “Templates” tab and you will see every document you have uploaded to the account. To edit the way you have formatted the document, simply click the “author” button and you can move/ remove any fields. These changes will only be carried across to documents which are sent moving forward, not documents that have already been sent.

Subscription Plans & Payment

How can I upgrade my account?
Manage your own plan level, quickly and easily in the ‘Billing’ section of your ‘Account’ tab.
What if there isn’t a plan to suit my business needs?
Send us a message, and one of our specialists will give you a call to design a plan that will best suit your needs.
I want to cancel my subscription. Are there any cancellation fees?
There are no contracts or minimum terms with our plans, however, if you have pre-paid for a plan, the remaining unused months will be forfeited.
What happens to my data if I unsubscribe?
All of your data is kept as long as you are a subscriber. If you cancel your subscription, you have the option of downloading or printing your forms to save them into another system or file.

Security & Legality

Are e-signatures legal in Australia?
E-Signatures have been tested and have been successfully held up as enforceable in legal cases in many countries. Thousands of organisations around the world use e-signatures as a standard part of their business processes.
Are there any legal precedents set for acceptance of electronic signatures?
E-Signatures have been tested and have been successfully held up as enforceable in legal cases in many countries. Thousands of organisations around the world use e-signatures as a standard part of their business processes.
Are digital documents less secure compared to paper documents?
Electronic document storage has actually reduced cases of data tampering, inappropriate access and data loss. The process of identifying the signer and the means of encrypted storage and transport of data guarantee that reliability of each transaction is upheld.
Is there a way to add a password to envelopes when they are sent?
BeeSigned allows the sender to add a 6 digit unique access code to envelopes as an extra layer of security. After you select the documents you wish to send, you will be taken to the final stage where you can enter the recipient’s information. To add a Signer Access Code, scroll down on the left hand side and you will have the option to “turn on” this feature. Enter the mobile number of the signers who will receive a message containing their unique 6 digit code which they will need to access the document.

Managing your Documents

Can I print or download forms?
All forms can be downloaded and printed. Some clients choose to download and store their forms separate to the BeeSigned system.
Why do you delete the signatures on a document if it is resent to be signed?
To change the content on a document once a signature has been added would be to invalidate the document. In the event that the accompanying data has been changed BeeSigned deletes the signatures to protect the integrity of the transaction.
Can I send a document to more than one person and get them all to sign?
BeeSigned allows you to add up to 5 signatories onto a document. You can even allocate only certain parts of the document to them, so they have their own area to sign and fill in. You can also send the same document to multiple people in our unique ‘Batch Send’ feature.
Can I send more than one document at a time?
Of course! You can select as many of your Master Documents as you like when you are in the send to sign function. It is however, important to note that the greater the number of documents sent in one envelope will slow down the download speed for the receiver.
What do I do if a recipient did not receive the document email?
Confirm the email address was entered correctly. Ask the recipient to check their spam folder. You can ask the recipient to add the beesigned.com domain to their list of accepted domains if they have an IT department. If they still cannot find the email, you can resend the document by reverting it to a draft and then resending it.

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